[Resolved] Jabong.com — Pickup is not done in more than 10 days

Jyoti_K

from Delhi, Delhi

Address:	New Delhi, Delhi, 110085
Website:	www.jabong.com

I received my order (No. [protected]) on 10th Jan and placed a request to return products on the very same day.

Since then I get a message everyday in the morning that "the Shadowfax will pick up my order by EOD" and in the evening they message me saying that they tried to reach me but my number was not reachable OR they message me that "we noted your request to reschedule the pickup of your order".

But the truth is neither I get any call from these crap Shadowfax people nor I placed any request to reschedule the pickup.
Infact I tried many times to call on Shadowfax support no : [protected] (all lines are always busy on this number) and on the concerned person Mr. Sahil Shokeen's no: [protected] (which is always switched off).

Its damn irritating for me now.

I have complained about the same on jabong's customer care as well but nothing has been done yet .

Kindly complete the process and return my money ASAP.

*** worst services experiience for me by any e-commerce site.. REALLY DISAPPONTING

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Feb 22, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2017

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.

Regards
Team Jabong