[Resolved] Jabong.com — product store in second use- jabong

Didodido

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400601
Website:	jabong

I received a MAST AND HARBOUR SHOE towards order no. [protected] on 1ST DEC 2017 I got to wear it only 2 times and yesterday strap came out as if it was fixed very recently with some glue, supposedly a defective item. It has been only 16days since delivery. How can such defective products bypass jabong quality check. Moreover, jabong customer care and chief manager says that i have cross 15 days. This is utter harassment. I want full refund.

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Jan 21, 2018

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2017

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while.

Regards
Team Jabong

Dec 23, 2017

Updated by Didodido Dear jabong team,

Your care team already contacted me and only thing they talk about is 15 days policy. The shoe is defective. I need it to be fixed or contact seller

Regards

Jan 05, 2018

Updated by Didodido I am not satisfied with answer I received from customer care. I need new shoe. This is cheating front jabong side to dispatch low quality product to me

Jan 12, 2018

Updated by Didodido Jabong is turning deaf ear . Please what's the solution for this? How can they cheat customer and not responsible for this??

Apr 12, 2018

Updated by Didodido Finally this forum can't help either..it's loss for me not from them. I think roadside vendor sell better product then jabong

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Comments

Shubh45837

from Kolkata, West Bengal

I want to return 2items but it has been a month now and still the product is with me..i alrdy mentioned to call on alternate no.but again and again ur field executive calling on wrong number..

Didodido

from Mumbai, Maharashtra

Jabong is turning deaf ear . Please what's the solution for this? How can they cheat customer and not responsible for this??