Jabong.com — regarding exchange

I placed an exchange request for two orders on the 15th of july. One of the requests was cancelled recently due to a technical error and i've been trying to contact jabong to for a long time now. There hasn't been any help provided. I am fed up and want to cancel both orders and want to return them now instead because this doesn't seem to be going anywhere. Please do the needful and pick up these return orders and refund my money!!!

The order ids are:
[protected]-8722503
[protected]-9259201