Jabong.com — return request declined

Address:

Mumbai City, Maharashtra, 400003

I had initiated a return request 10 days before. No one came to pick up the product from the stated address and after the designated time, when i check the return request has been declined. Please look into this as soon as possible. The customer care also doesn't seem to respond and super cold and rude in thier behaviour. I will never ever purchase from jabong.
Worst experience ever!