Jabong.com — roadsters brown chinos

Hi
I ordered a roadster brown chinos on 25th nov 2018 from jabong. The parcel was to be delivered before 1st of December 2018.
The parcel arrived at hub in my ahmednagar city on 29th of nov 2018. Today the date is 4th dec 2018 but not yet delivered. I had put up a complaint on jabong regarding this but they are still telling to wait for more two days. U needed that parcel on time but now of no use. Even they are not cancelling it.