Jabong.com — trustless company

 
1 Review
India
 AFsane DReam on Feb 5, 2019
Recently, i made a order of 220rs (Pack of 2 track pants) with order id[protected]-7732503.

At the time of delivery, they delivered me only one black pant, and other blue pant was missing from packet..

So i straight away called jabong customer care for help, they raised a complaint and promised me your exchange will be valid only after approval of our mistake.

And today, on 5th feb, they reverted thru mail, and mentioned that returned has been approved, you will get your refund as soon as we picked up your product..

My point is, where that promised goes that they made to me over a phone call?

I want my other blue pant as i've already paid you in advance.

Inform them to fulfill their terms.

Regards
Deepak

trustless company
trustless company

Complaint Status


[Feb 05, 2019] Jabong.com customer support has been notified about the posted complaint.
Updated by AFsane DReam, Feb 06, 2019
You customer care promised me that your exchange will be applicable only after we check that mistake was our end.

Order Id ORDER ID[protected]-7732503

Now, you're denying such facts, very bad, company like jabong have reputation, now it looses just because of you don't want to keep your promised fulfill.
Updated by AFsane DReam, Feb 06, 2019
Never trust on jabong customer care.
Updated by AFsane DReam, Feb 16, 2019
Took My Product Back, And Till Now Not Refunded.

Jabong Is Very Bad @ Refunding And Customer Satisfaction.
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    Customer satisfaction rating
    43%
    Complaints
    2167
    Pending
    106
    Resolved
    886
    phone
    +91 12 4612 8000
    location
    Plot no. 109, Udyog Vihar, Phase 4, Gurgaon, Haryana, India - 122015
    Jabong.com - trustless company