Jabong.com — unauthorized double payment against order

Address:

400104

I had ordered a wallet from Jabong.Com of Rs.1127/-. On receipt of the product on 26th Dec 2017 I made payment first using my debit card. The delivery person said its taking time, and may be the payment cannot be done using my card as its Maestro Card so I gave him my friend's card. However, payment was debited from my debit card Rs.1127/- (Transaction 1) while the delivery person was trying my friend's card, when I informed him that my card is debited he said he will cancel the transaction from my friend's card. But we received a SMS for payment confirmation of Rs.3683/- (Transaction 2), debited from my friend's debit card. I had a glance of 3683 on the machine which he was using for payment but was not knowing then that it was the amount he is debiting from my friend's card. I contacted Jabong Helpdesk immediately and summarized them on the issue and then e-mailed them the following files as required by the executive - 1. Screenshot of SMS wrt Transaction 1 Rs.1127/- received from Indian Bank 2. Screenshot of SMS wrt Transaction 1 Rs.1127/- received from MSwipe 3. Indian Bank Statement reflecting Transaction 1 4. Screenshot of SMS wrt Transaction 2 Rs. 3683/- received from Vijaya Bank 5. Vijaya Bank Statement reflecting Transaction 2 However, my issue not yet resolved. The executives and the cheif manager is saying that they have contacted the courier company and that only one payment is done. They are not even providing any information about the courier company so that i can enquire. Kindly look into the matter. Its possible that the person has debited Rs.3683/- towards some other transaction. Please try to locate the Transaction Reference number received on Payment Confirmation SMS & verify the payment details. Kindly resolve the issue as soon as possible. Mobile No - [protected]