Jabong.com — wrong item delivered

Address:

Rangareddy, Andhra Pradesh, 500072

Ordered for a pair of sneakers nd received a wornout product. Tried reporting the same but the customer service team is pathetic as so ever.
Amit a supervisor and anitha a customer service manager who promised a call which never happend and when i tred calling back and asked for her the answer i got is she logged out. When u cant keep up ur promise whats the point of promising. Nd the later call, conversation with ujwal nd rohan completely pissed me off. To send an email of what they are promising over a call they need 2-24 hours of time. Now i have to pity the entire jabong customer service team for ill-treating a customer and if given a chance i would be glad to coach the entire customer service team on how to talk to a customer. Hope this reaches the right person to take the right action.