Jammu & Kashmir Bank / J&k Bank — complaint against deduction of money on a failed transaction

On 5th feb i made a transaction at dominos of 625 rupees... I made 2 transactions among which one showed failed so i had to repeat my transaction.. However from my account the so amount was deducted twice... I reached dominos that moment to confirm theh showed me the details n only once the transaction was succesful... So they told your bank will refund within 24 hrs bt no refund was received.. I called jkbank customer service even they told amount will get refunded in 1 week or so.. Pleasw look into the matter i need my money back