Jammu & Kashmir Bank / J&k Bank — money deposit

Aa sir / madam. First it is unfortunate that the email address of jk bank branch verinag is not available online for customers through which any grievance could be placed before the manager of the branch for redressal which compelled me to submit the complaint on your common complaint portal where as per ratings satisfaction of customers is only 3% which is also unfortunate. At present customers have no time to gather at your branches for redressal of their grievances. As far my case is concerned i am working in police department and has not time to attend jk branch verinag. If email address would have been available i would have placed my grievance before the branch manager directly which was a fine way redress problems of customers. However my grievance is that an account no.[protected] was opened on the name of my daughter. I have deposited rs.1000/- through mpay of jk bank in the month of december 2018 at 07.16.02 pm on 06.12.2018 and the transaction was reported successful by the mpay but while checking the account balance the balance is zero. Please look into the matter and redress the problem.