Jammu & Kashmir Bank / J&k Bank — negligence in replying an urgently needed email sent to j k bank branch, number

Address:

CHAPPERGUND GANDERBAL J&K, India, Pauri Garhwal, Uttarakhand, 191201

Respected sir/ madam

With due reverence, i would like to draw your kind attention towards the grievance which is as:
1. I am the account holder of your branch (J k bank, nunnar, ganderbal) from last 6 years
2. Last week i was in need of the international transactions property available with my account, as i had to send some money to attend an international conference at europe.
3. As i enquire from your officials available at the branch regarding the international transactions from pay pal application, they asked me to send an email to the jk bank, branch - nunnar on email id., ([protected]@jkbmail.com).
4. I forwarded the email to the same id on dated; 19 feb, 2019, however my account has not been provided with the facility yet.
The email is enclosed as:

International transactions from jkb account

Help biologists
Feb 19, 2019, 4:08 pm (2 days ago)
To nunnar

Greetings...

Dear sir,

Kindly, provide my account with the facility of international transactions asap.

I shall be responsible for the international transactions from my account.

Account. No. [protected]... Few digits withheld

With regards

Account. Holder: name with held

I would like to seek help from you in this matter and kindly allow me with the above said property as soon as possible.