Jammu & Kashmir Bank / J&k Bank — non-refunding of amount

I did shopping on 13th January and used my card for payment. When I entered pin 1340 rupees got deducted but no slip came then they asked me to try again I tried again this time slip came and again 1340 got deducted. I asked them for a statement where they got 1340 rupees only one time and that's the second time. I waited till 24 hours and I'm yet to get my money back in my account.
I want to raise a complaint about it now as it has been 3 days till then and I got nothing from you.
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Jammu & Kashmir Bank / J&K Bank customer support has been notified about the posted complaint.
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My atm otp is blocked. So plz send me a message for this problem
I didn't gor my refund which was intiated by amazon on2 march and they told me to contact to my bank and as i contacted to bank they said we dont have any information.. They told me to call amazon service as i called same thing they repeated and now i am stucked between amazon and jkbank

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    Jammu & Kashmir Bank / J&K Bank Phone
    +91 19 4248 1953 [ATM Helpdesk]
    +91 19 4248 1999 [Customer Care]
    +91 19 4248 1936 [ATM Helpdesk]
    Jammu & Kashmir Bank / J&K Bank Address
    Maulana Azad Road, Srinagar, Uttarakhand, India - 190001
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