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Jammu & Kashmir Bank / J&k Bank — Refund related

Hlo my name is vevak kumar.I have an issue regarding refund initiated from amazon.I have ordered a product at amazon worth rs 389.On the same day i cancelled my order and got a msg from amazon that your refund is initiated and will be credited to your account in 3 to 4 days but its 7 days over nothing is credited to my account.when i contact to amazon customer care they gave me a reference no and tell me to contact bank customer care.Amazon customer care told me that refund is credited on our end.
Reference no :- 75503722116015141105983
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    Jammu & Kashmir Bank / J&K Bank Phone
    +91 19 4248 1953 [ATM Helpdesk]
    +91 19 4248 1999 [Customer Care]
    +91 19 4248 1936 [ATM Helpdesk]
    Jammu & Kashmir Bank / J&K Bank Address
    Maulana Azad Road, Srinagar, Uttarakhand, India - 190001
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