[Resolved]  Jammu & Kashmir Bank / J&k Bank — Rude behaviour of CPS Jammu backend loan Department and declining of loan

Address:

Rawalpora

Respected Team,
I want to state that I have applied for loan on 4th of September 2021 through mpay for 16 lac. Today at 1515 hours I recieved a call from Jammu CPS having No. [protected] from a lady and I attended and asked for my name and soon in few seconds phone call was disconnected due to network congestion. I called back on the above mentioned number she recieved and told me that my loan has been rejected as I disconnected the call. This is the way if there is network issue she should try at least thrice to call me back.
2. Then told that I am eligible for an amount of 1380000 and place a new request and she will call me back. Accordingly I have placed a request and at around 1640 hours I recieved a call from the same number same lady and told me same that I am eligible for 1380000 but I have a small loans 4000, 5000 which is overdue and same shows the CiBil report.
3. I have paid that all loans and cibil takes at least 3 months to refresh and I contacted transunion cibil they told the same.
4. It means I have to wait for 3 months to refresh my cibil and then apply.

It is pertinent to mention that an account bearing No. [protected] branch. Bazar batmaloo applied for 15 lacs and yesterday amount was dispersed successfully despite of cibil showing Suit and overdues.then how the loan amount was credited to the above mentioned account No. If there is criteria, it will be same for all.

I have no overdues or any suit. And I am eligible for 1380000. It is as such requested kindly arrange a call for me from CPS srinagar as Jammu CPS not behaving well with customers and also kindly direct the Jammu CPS that they should be polite with customers as we are not begging from JKB we are paying a heavy interest for that.

Regards,

Imran khan
SB [protected]

Cell no. [protected]