Jammu & Kashmir Bank / J&k Bank — transaction

Address:192304
Website:Upi.in through app

Sir i have doing a transaction amount of 4800 hundred during 4th january between 11.30 am from my account no sb 11852 to state bank of india account no [protected] through upi the transaction goes to successfull but the reciever account holder not received the amount after 12 days the amount not refunded or received what is the matter plz solve it to return my 4800 hundred rupees.
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    Jammu & Kashmir Bank / J&K Bank Phone
    +91 19 4248 1953 [ATM Helpdesk]
    +91 19 4248 1999 [Customer Care]
    +91 19 4248 1936 [ATM Helpdesk]
    Jammu & Kashmir Bank / J&K Bank Address
    Maulana Azad Road, Srinagar, Uttarakhand, India - 190001
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