Jammu & Kashmir Bank / J&k Bank — transaction failed but debited 5000 from my account

Address:

Jammu, Jammu and Kashmir, 180001

On 6th january 2019, i went to union bank atm for transit 5000 but due to shut down i wouldn't get money. But 5000 has been debited from my account. After waiting for two days i went to jk bank residency road jammu for complaint against my debited money. The bank didn't give me any feedback then i again went to jk bank for getting information about my complaint. They said the union bank refused my complaint. Then i said sir u again raised my complaint for seeing cctv footage. After 17 days i again went to jk bank now the incharge of atm section told me mam they again refused ur request, so u should visit union bank branch and asked them why they are refusing my complaint again and again. Instead of helping me he gave me this foolish suggestion. Sir / mam please you pay your attention to this matter i already suffered from last month.