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Janapriya Engineers Syndicate — Rude customer service

I booked 1 BHK flat by giving 10000rupees as told by one the agent that this amount is refundable if there is a cancellation. I trusted and paid the amount through my credit card, hope that i get a new home. But due to some issues i cancelled it. As said the amount to be refunded right? But no. Its been 1month, they made me wander to your office multiple times, i requested, i begged . Seriously the answer i got is, its your money and your are tend to beg for it. Seriously, is this what i get customer service. Still still i didnt get my money back and still still they dont care me. What if i want to book new home, sorry i lost trust in you guys. Literally.
PLEASE HELP .
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    Janapriya Engineers Syndicate
    Customer Care Service
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    Janapriya Engineers Syndicate Phone
    +91 40 2322 2333
    +91 40 2322 2666
    +91 40 2322 2999
    Janapriya Engineers Syndicate Address
    3rd Floor, D. No: 8-2-120/86 & 8-2-120/86/1, Road no: 2, Banjara Hills, Hyderabad, Andhra Pradesh, India - 500034
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