Jaquar Complaints & Reviews

Mumbai
28th july 2019

I made a service request on the toll free number 16/7/19 for my flush not working. When pressed the water kept flowing and would not stop till the spring was manually released. A technician from kartik enterprises visited on 17/7/19 and looked into it. After the technician visit the flush started releasing immediately after pressing. As a result hardly any water flowed into the pot unless the flush was kept pressed.

I lodged a complaint again, on 22nd july. The technician visited on 23rd july and now my flush is not working at all.

I was charged rs 1885 and was given a cash memo. I cannot even understand what is written and what i have been charged for. Attaching the same below.

I have called jaquar toll free number as well as the owner of karthik enterprises, mr kishan singh ([protected]) as well as the technician ([protected]) who visited several times from 24th july onwards but there is absolutely no response from the company.

The company should ban kartik enterprises as their authorised service provider as their service is terrible.

We had renovated our house in 2017 and replaced all our wc's with jaguar products, owing to its quality, reliability and after sale service. We bought it from dealer cochin saniwares br. Poothotta kochi

Unfortunately, before even we used it, i observed a hair line crack on the closet. This was immediately informed to the dealer and he told us that he would register a complaint. Nothing happened for months together. Again we...

Dear sir,

I am writing to let you know that jaquar local service provider not responding last 3 weeks and my newly made bathroom could use due to that.

Let me explain my situation.
I am sanjib b. Khan form habra, west bengal. India. I am using jaguar product from 2009 and i am happy to use the product. I got problems several times and the previous service provider responded well.

But this time i am extremely disappointed with the service. I complained and a technician has come and he fixed within 30 minutes. After he left, i test the waterline, it was faulty and i called him again but did not respond even i called to the office several times but some times they said parts not available and sometimes said someone will go to recheck. But ultimately the problem still remains.
I hope you understand the matter and i am sending some attachments and contacts of the service provider to know more details about the problems.

Please do so fruitfully as early as possible because currently i am outside of india and my mom is living alone and facing lots of difficulties just for faulty shower mixture.

Find the attachment, please.

Thank you.

Sanjib b khan.

Jaquer centre:
+[protected]
The technician no.
+[protected]

I send this mail to @support and @services both mail id but still, i didn't get any reply.

I had bought 3 sets of showers with panels in 2017 for my new apartments from the local dealer in puducherry. Unfortunately, all the three were of very poor quality and steel coating started peeling off within a period of three months. Complaint was made repeatedly to the dealer and finally they came to check the three and informed that they would need to contact the headquarters and get advise for way forward. Follow-ups did not yield any results.

At the time of purchase it was informed that the quality is of the highest grade and carries a full 10 year warranty.

Dear sir,

This mail is to register complaints regarding toilet fittings, hand shower and hand sensor pipe.

Toilet fittings - flush tank not working properly
Hand shower - hand pedal got broken
Hand sensor pipe - socket got rusted

Please register my complaint and do the needful as soon as possible. It is satisfactory if you could mail me back about my complaint status through my mail id [protected]@gmail.com. Please update me soon.

I have registered my complain on 15th july'19 for wall mount cistern (Complain #[protected] with jaquar customer care, which is not working at all. But whenever calling to customer care they are transferring my call to seniors and the call were disconnect many times. After trying lots, once i get in touch with them they made a conference call to chennai. Chennai office asssured that immediate they will get back to me but past 5 days over no one has stand up neither contacted nor resolved. I got fed up to call them continuously without success and harassed by jaquar like anything. They are interested to sell the products but not at all interested when the customer is suffering problems.
Regards

Jaguar pipe fittings surface coating is pitted and damaged within 6 months o[censored]se in a new flat. These damages are due to poor quality of surface coating. My complaint and repeat calls are not being attended. Without resolving my complaint jaguar have closed my complaint number
00091032 registered with their toll-free customer care number. Please take up with jaguar and get my complaint attended at the earliest.

My flush valve was not working, after i had booked my complaint, the service guy came after a week. After completing the work he asked the service charge, i told it is under warranty, he handover a bill to my wife a bill of rs.920.00. Two stopper bush each rs.350.00 and one sealed washer rs.220.00. And he told there is no warranty on plastic and rubber items inside the flush valve, so you have to pay for it. Nicely he cheated my wife and took money and gone. He added one stopper wash extra instead of his service charge. We can see the corruption on his bill too.

My question is:-

1, for flush valve jaquar offering 15 years warranty, if there is no warranty for plastic and rubber parts, are they giving warranty only for steel body? (Everything inside the valve plastic or rubber only) if only steel body what is the use of such warranty?

2, the dealers and their service guys cheating the customers like this, stop this sort of cheating what action jaquar will going to take?

3, if we are paying 4 time such charges (Rs.920.00) it is more than the flush valve rate then why should we have to purchase jaquar flush valve?

Dealer details given below.
J j associates
44/2344 sofya building, deshabimani road,
Kaloor p o, cochin - 17.[protected]

I had purchased a wall hung closet two months back, plumber cant fix the closet because its outlet pipe little short in length. Then i register the complaint in toll free number and local service center on 24/6/19. Then i contacted your manager mr joseph and head mr sreedhar regarding this and your technician took the measurements. But they bring a part after two weeks but its diameter oversize!!! Now i am trying to contact mr sreedhar from last week, but he is not answering the phone, and whats up.
I purchase all my bathroom fittings jaquar (4 closets, 5 shower, 2 bath tub and 5 wash basin, taps etc). I came for vacation on 18/6/19 for my house warming, and return back to qatar on 15/7/19 without staying my home. Its really painful, now i can stay next year only!!! Still i cant use two bath rooms and house inside foul smell from this bathrooms.
I wonder why your response very slow and how can you maintain your reputation with these type irresponsible peoples. Please give me a solution fast.

Sir,
I have purchased concealed body of 3 diverter and 2 metropol bearing item code jqripml10919 and jqripml12406 on 16/07/2019 from your authorised dealer m/s mothers ceramics and tiles pvt ltd. Which is situated at near bank of india, mangla chowk bilaspur. Your dealer has issued to me purchasing bill but is not issuing to me warranty certificate....

We request you send a technician to our residence as we have a issue with health faucet. We have complained to your technician, calling him since last 15 days every time he promises to visit our residence but in vain. Hence i request you to immediately send a technician to attend the issue. Moreover we have the same issue with both the health faucets. An early action shall be highly appreciated....

Dear sir/mam,

I have 3 flush tanks in my 3 washrooms... But all the tanks are blocked... I registered my complaint on jaquar toll free number (06/07/2019)... But no one visit my home... Today is 12/07/2019... Today i called chandigarh center jaquar number... The number is [protected] (Mr. Varinder). He said i'll call phool singh ([protected]) and he'll vist in next one hour... And now phool singh don't gave any response on my cal... Such a bad company jaquar... Please help us

It is leaking and the local plumber refused to touch it. The local jaguar representative came to attend the same and qouted ₹ 1800 for the component after examining it and promised to attend it the next day. We are still waiting for him to come. The customer care number is never available. My name is Gopinath and my mobile number is [protected] (India) and my e-mail address is [protected]@gmail.com

Jaquar service person attended leakage in my bathroom and kitchen tap during jan 2019. He replaced spindle and other accessories. Within 5 months, the same taps are started leaking. All the past 3 services were not upto the mark.

Today (10.07.19) i again registered complaint with jaquar for attending leakage issue where i conveyed my concern to the customer care person. He did not listened to me and forced me to note down the complaint number. When i again explained my concern he simply kept the phone off. Very rude behaviour of customer care person.

I am having wc flush valve problem for the 3 rd time. Last 2 time i had registred same complain and jaquar service person attended the problem and replaced some unit inside... At that time it works but same problem starts again in 2 days only after attended by jaquar service person.
The complete bathroom solution installation dosent even complete one year and i am having problem in wc flush valve reapeatedly 3 times which is not resolved by jaquar service person. Plz resolve my issue at its urgent most as water flow dosent stop once it started and it create water shortage..
This is for your urgent action please...

Few month ago (1/2/2019) i have complained against leakage problem in piller cock... And service provider mahipal choudhary ([protected]) come to for reparing... And he changed a part... I have payed for 360 rupees.. And now also start this prpblem again so i have compained aginst to customare care... And service provider say its part a local and he is to prefer to repair and changable... So pls its a humble request please to take a action immediately... Thank you..

I have given complaint about jaquar pipes which have been bought from lifestyle galleria (Varsiddhi enterpises pvt. Ltd.), annanagar, chennai, tamil nadu. Technician named sathesh visited on 20.04.2019 and took photos for the material damage and informed that damaged jaquar pipes will be replaced. He discussed with sales executive ragul ghose of lifestyle galleria (Varsiddhi enterpises pvt. Ltd.), annanagar, chennai, tamil nadu and informed...

I am residing at rmk chola gardens, thiruverkadu, chennai (Gated community developed by rmk construction & housing, anna nagar, chennai) and having rusting issue with jaquar bath fittings.

Previously your personnel visited us twice - once more than an year back and 2nd time during december last year. As part of the first visit, we were given ill-advice by your technicians to clean the filter using 'harpic' which proved detrimental to the filters and since then water is flowing in various directions and this is a big nuisance esp. With health faucets. Hope you can understand and agree your technicians have provided "ill-advice".

During the december visit, we were promised of replacement of all the rusted faucets and valves, but jaquar is yet to honour the promise. We are accusing jaquar chennai of supplying us of qc failed/ not qc passed/ inferior products to rmk construction & housing which is ultimately affecting us.

See pictures of rusted faucets, valves emailed twice to [protected]@jaquar.com, [protected]@jaquar.com which cannot be obviously cleaned by scale cleaner (As insisted by your visiting jaquar representative). Jaquar did not bother to address my concerns emailed during 28th jan'19.

Kindly come and cheque all accessories of jaquar products of bathroom as well as kitchen tap. There are some problems in fittings and leakages. It is very difficult to take a bath in bathroom, some issues are also related to fittings though the product is in warranty period you should take care of it. And repair the products as early as.
Please do the needful.

Sir, i have purchased a heat pump (Jaguar product) from matha sanitary alappuzha disyrict, kerala last month. We have already fitted the same, but nobody come from the company to show how to wirk this product. Sothat we cannot work the same. Hence i lodged a complaint to yhe customer service of the jaguar and they said to me that service petson eill attend my complaint. After four days a person calledme from [protected] and introduce himself thay he is the service person and he will come to attend my complaint within seven days. He also said to me that somany complaints are still outstanding. Hence he cannot say a exact date to attend the complaint. Today (03/07/2019) again he called me over the same phone and said that he cannot attend the complaint because of time delay. Sir, what to do for solving my complaint.