Jaquar — basin mixer tap - defective product given

shivkumarswami

from Latur, Maharashtra

Oct 22, 2019

Address: 411036

I have purchase jaquar basin mixer tap from bhutan sanitary stores, hadapsar, pune as jaquar is world class brand. After installation of product i noticed it is defective and i had registered complain to jaquar customer service on 14/10/2019. I am following with them since last 9 days and haven't received any resolution. Its really disappointing that we are facing no water supply in basin just because of defective product. Calling again and again to customer care is of no use as they only follow their pitch. Customer care connected to area branch manager many times and the area manager is just promising every day that our issue will resolve immediately. U guys are not worth. What the hell is this!!. I would refer to my friend that "do not buy jaquar brand product". It is not world class brand. After sales service is very pathetic. This is my last attempt to aware u guys.. My complaint number are[protected], 01044872.

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Jaquar customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2019

Jaquar Customer Care's response Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance

Oct 24, 2019

Updated by shivkumarswami This request is not yet resolved. I received a call from Jaquar service person today and he confirmed that the required product is not available now and I want to wait until the required product available for replacement. They are ready to replace with old product but not new. The service person mentioned that we do not offer warranty. It means once you purchase the product there is no value of warranty certificate. It is just for making a customer fool. I am asking does this justifiable answer for world class brand?

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Comments

shivkumarswami

from Latur, Maharashtra

Oct 23, 2019

Product are not good for long term use. After sales service is very pathetic. Don't buy this brand product.i am regretting that I bought Jaquar brand fittings for my house. This is the cheapest luxury brand in india.