Jaquar — Broke spout of Jauar Tap Single mixer

Address:	Kottayam, Kerala, 686540
Website:	Jaguar Taps

The high cost jaguar tap fittings are supposed to carry longer life. Unfortunately within 4 years from date of purchase/installation the spout of the tap mixer has been broken and it took 3 weeks for its replacement only at a cost of Rs 1250/- . I was wondering why such a top quality claiming product got damaged...if at all for the sake keeping the brand image and its brand value, the customer should not have been made to pay for it. It is not the money that matters ..but the goodwill also. The company may choose to refund the amount collected for which I would provide the bank a/c details if asked for.