Jaquar — broker faucet handle

Address:

140306

Dear Sir/ Ma'am
The handle of the faucet attached to the diverter came loose. The screw fell off and was lost. I called customer care number and filed a complaint on 21 August, 2019 and my complaint no is 00831479.
However apart from four SMS messages, nothing happened. Then on 30 August 2019 I visited the Jaquar office and service center in sector 17 Chandigarh. I met Mr Ravinder Singh Area service manager, customer care. He assured me that someone will visit my place by Sunday and fix the problem. Again no further response.
Today morning ( Sept 2, 2019) I have called sector 17 office again. Mr Ravinder Singh did not answer his mobile phone, so I spoke to someone on the landline number.
But nothing has happened.

Kindly get it repaired without further delay. If it is not possible to repair, then please let me know.

Hoping for a better response,

Charu N Thakur
5137 block F
Aerocity Mohali