Jaquar — cover of wall mounted wc coming out frequently

Address:D10 shrirAm tower tatibandh Raipur

The cover of wall mounted wc is coming out even after fixing the nut etc. The plumber has now refused to fix it and complaining that it is a defective piece. It was purchased in dec 19 and installed in jan 20. Due to this problem the new wc is not used.
So i request to fix the problem
Model drs wht 37953.
At the time of first visit the model shown was 37951 but supplied the above model. I was told that it was same. So please solve the issue.
Purchased from shop planet pujari chambers raipur cg
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