[Resolved] Jaquar — Crappy low quality toilet seat hinges

suhailnazir

from Hiranagar, Jammu and Kashmir

Address:

190014

So called stainless steel hinges broke off after rusting. On calling jaquar was asked to pay 1200 rs for replacement. On asking why it rusted was told coz i'm using harpic!!! After a month replacement came but wrong size now i'm told waiting for stock. I'm regretting buying jaquar for my new home. Only problems and bad service
Complaint no 831081..

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May 11, 2017

Complaint marked as Resolved

Jaquar customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2017

Jaquar Customer Care's response Sir,

as discussed with you will revert you very soon

Jan 25, 2017

Updated by suhailnazir Keeping my fingers crossed. But this time hoping my issue will be resolved after I got a call from one Mr Amit at Jaquar Gurgaon.

Feb 16, 2017

Updated by suhailnazir The service technician came yesterday and installed the new hinges. It took a lot of time for the new hinges to be fixed properly. These hinges are too complicated as compared to the hinges on the single piece Jaquar WCs I have in my other 2 bathrooms. On the single piece WC there is no rusting at all as compared to the ones that rusted and eventually broke on my wall mounted WC.I would like to thank Mr Amit from Jaquar whose personal intervention resolved my matter. Thanks

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Comments

suhailnazir

from Hiranagar, Jammu and Kashmir

The service technician came yesterday and installed the new hinges. It took a lot of time for the new hinges to be fixed properly. These hinges are to complicated as compared to the hinges on the single piece Jaquar WC. On the single piece WC there is no rusting at all as compared to the ones that rusted and eventually broke on my wall mounted WC.I would like to thank Mr Amit from Jaquar whose personal intervention resolved my matter. Thanks