[Resolved] Jaquar — Defective Product

Ritesh Mondal

from Pune, Maharashtra

Address:	700081
Website:	www.jaquar.com

I got a faulty product and reached out to the Jaquar customer care. I have raised a complaint no.715481 on 3rd Nov. Technician came and took the defective part with promise of replacement/fixed. After almost 3 weeks, today technician called me and suggested to buy the part from market as it is not available with them otherwise suggested to wait for indefinite time.

They are not willingly to fix or replace the part though it is within the product guaranty period.

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May 12, 2017

Complaint marked as Resolved

Jaquar customer support has been notified about the posted complaint.

Nov 19, 2016

A.V.Nambi's response Updated.

Verified Support

Nov 28, 2016

Jaquar Customer Care's response Dear Sir, we regret for your improper Customer Care assistance experience. Jaquar Branch Service Incharge will reach you for required assistance.