[Resolved]  Jaquar — defective wc

Address:122001

Vinod aggarwal
Jul 20 (3 days ago)
To service
Dear sir,
I have purchased jaquar wc kus-wht-35851sn-kubix eight months back. From day 1, the siphon system inside wc is defective and water flows continuously. I registered complaint, atleast 12 times, with jaquar service, in last eight months.
Every time some technician comes but problem does not get resolved.
I am fed up and tired.
Kindly take with highest management level of jaquar so that defective siphon system inside wc is completely replaced and problem is solved.
Thanks and best regards
Vinod kumar aggarwal
577, sector 5, gurgaon 122001
Mob: [protected]
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Aug 25, 2018
Complaint marked as Resolved 
Jaquar customer support has been notified about the posted complaint.
Jul 23, 2018
Updated by Aggarwal Vinod
Have also sent complaint to
[protected]@jaquar.com
but no reply from Jaquar.
Verified Support
Jul 24, 2018
Jaquar Customer Care's response
Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
Jul 25, 2018
Updated by Aggarwal Vinod
Dear Sir,
Thank you for taking up my complaint. Ms. Kanchan ( mobile [protected]) called up yesterday. She said Mr. Indresh Kumar (Mobile [protected]) will visit to solve the problem. Subsequently, Indresh Kumar visited but could not solve the problem and therefore leakage in WC continues. I called up Ms. Kanchan this morning and told her her to replace the defective unit. She said she will do so.
Would request you to ensure that above action happens so that problem is resolved.
Best regards
Vinod Kumar Aggarwal
577, Sector 5, Gurgaon 122001
Mob: [protected]
Aug 06, 2018
Updated by Aggarwal Vinod
Dear Sir,
There is no action from Jaquar side.
Request your intervention.
Thanks and best regards
Vinod Kumar Aggarwal
577, Sector 5, Gurgaon 122001
Mob: [protected]
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