Jaquar — Ewc wall hung code: vgswht81951

Address:	Bangalore, Karnataka, 560066
Website:	www.jaquar.com

On 27/10/2016 we purchased two nos. EWC wall hung from EKAMBARAM sanitary Stores, 15, Silver jubilee road, Bangalore, [protected]@gmail.com, Bearing Invoice number Ess/12294/16-17.

Both the new EWC's when fitted displayed leaks, due to manufacturing defects. A complaint(no:750364) was made, and a service personnel visited on Thursday and did some patch work (affixed glue on the affected area) and asked us to go ahead with the re fixing. These were brand new EWc's and should have been replaced instead of some stick and paste job which the service personnel did.
We are very very unhappy with the product and the service provided. we have incurred extra re fixing costs and also there has been inconsiderable inconvenience due to delays in installation.JAQUAR should promptly replace the defective EWc's.
We would not like to escalate the matter so do remedy the issue ASAP. Please let us have the replacement done at the earliest.