[Resolved]  Jaquar — Geyser issues and pathetic customer service

Address:	411057
Website:	www.jaquar.com

Hi,

I had purchased a 3 litre jaquar geyser some months back. It has some issues and for last 4 weeks i am trying to get the customer service to help me out. One person turns up and he tries to fix it but doesn't manage to do so. He made the problem worse and now we have to disconnect the power supply to the bathroom.
Post that i have raised 2 more complaints and each time someone informs he would be here but doesn't turn up.
Instead of solving the issue they just keep auto closing the service request because of sla and then raise a new request. The support person keeps on giving time and doesn't turn up

One of the most pathetic companies and service is even worst service. This is the last product i am buying from this company and will never recommend this to anyone

Complaint nos :-

18th jun :- 440822
23rd jun :- 460953
4th july :- 492376
10th july :- 510848 (Auto cancelled previous complaint and raised new one due to sla miss)

Regards
Amit