Jaquar — Jacuzzi Model JWP-WHT-VGNT190CX

I have purchased one Jacuzzi Model JWP-WHT-VGNT190CX from Jaquar Company under their quote QC550676 dtd 9/9/2020 and I received the same on 24th Sep 2020.
Due to covid, my new house was finished on 14th July 2022. Jaquar installation team arrived on 13th July 2022 and installed it. But they have not installed the front and side panel due to missing kit supplied with the machine. Still we cannot use this Jacuzzi because of the panels coming out easily.
I have complained to them through email on 28/7/200 and their reply also received on the same date and confirmed their branch will take necessary action. I have sent email again on August 14, Sept 14 and September 19. So far they have not taken any action to solve my problem.

Please look into this matter and I need a solution on this. If they cannot solve this, then I will need a replacement Jacuzzi and the same must be installed immediately on their expenses.
Invoice and corresponding emails are attached with this.
Awaiting your urgent reply.

Thanks
Raju - Adoor, Kerala