[Resolved]  Jaquar — jaguar sensor tap not working

Complaint request id 00163508
Complaint log date 13th feb 2019
Follow up taken date to resolve the issue with customer care centre three times on 18th feb every time get call pick up by different executive and pass it on to senior executive and letter on they confirmed that your request has been assigned to area service centre mapped to airoli navi mumbai area. On third call they have given contact no[protected] and given no person assured call log will attended on 18th second half but no technician visited nor call received from service centre. Today again i have called above mentioned no (To whom our request has been assigned) and person told that will attend your call today and will not be able to give technician no who will going to attend call. Please let me know since 13th feb 2019 call log is pending without solution then how can corporate company like us believe on your brand for further perches.
Was this information helpful?
No (0)
Yes (0)
Mar 26, 2019
Complaint marked as Resolved 
Jaquar customer support has been notified about the posted complaint.
Verified Support
Feb 19, 2019
Jaquar Customer Care's response
Sir,

forwarded the details to the concerned branch & they will contact you.
Complaint comments 

Comments

Hi Team,

Call log no[protected]
Issue has been not resolved yet after logging compliant on 13th Feb and taking various verbal follow ups with customer care service centre even thaw not receiving call back for the same . This is not professional approach towards the work or need to proper control on process so issue can resolved within given time frame. ( As 72 hrs is your time line which is not followed here) Need proper action here with permanent resolution and without any more follow ups .As situation need to think us about new procurement of Jaquar sensor tap as already having 40+ Jaquar sensor tap and not receiving good response.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Jaquar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    24%
    Complaints
    1645
    Pending
    76
    Resolved
    361
    Jaquar Phone
    +91 12 4474 6800
    Jaquar Address
    Plot no 306, Udyog Vihar, Phase II, Gurgaon, Haryana, India - 122016
    View all Jaquar contact information