Jaquar — jaguar technician damaging new unit costing rs 2600

Address:

411028

Hello team,
This is complaint about very pathetic service provided by jaquar.

I have raised a complaint for wc flush valve repair with reference 0084714 on jan 25. Technician asked to get the 32 mm unit to install. I purchased the same but he never came back.

I raised second complaint for the same on feb 17 with reference 155430, another technician appeared for fixing the issue and broke the part of newly purchased unit which costs rs 2600.

Additional submitting that, he can not solve the issue and society plumber is needed.

It is incomprehensible that, jaquar unit installation need society plumber which is a common excuse provided always. Seems there is illegal alliance between the society plumber and technician to loot customer from both the ends.

Also even though product is in warranty, service fee is always asked. Even after this, issue is not getting resolved.

Yesterday, it was a height that, the jaquar technician damaged the new unit purchased by me.

I am waiting for 1 month and issue is still as it is.

Please register a complaint against jaquar against providing poor service and violating norms causing harassment to customer.

Thanks & regards,
Chirdip suryawanshi
[protected]
[protected]@gmail.com