Jaquar — jaquar artize collection basin mixer and spout not working

Address:B-112 , sector 52 , Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.jaquar.com

Horrible horrible complaint redressal system, my artize basin tap worth 28000 is not working since last 3 months, complaint logged in on 26 th december (By the name of varun grover, registered number - [protected]) a part needs to be changed as per the person who visited but no follow up taken till date i. E. 15 th february 2020. Have been calling the customer care every week since last three months and every time the same reply of complaint to be solved by next week. As per the latest call the part was suppose to replaced by 14 th february for sure but again no call no person visiting and today on calling the person concerned is not even aware of what has to be done. How is this justified for a premium customer buying your premium collection. I really hope some concrete steps are taken at least now else it doesnt take long to spread a bad word of mouth especially when it is for the most expensive collection.
Was this information helpful?
No (0)
Yes (0)
Jaquar customer support has been notified about the posted complaint.
Verified Support
Feb 18, 2020
Jaquar Customer Care's response
Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Jaquar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    24%
    Complaints
    1645
    Pending
    76
    Resolved
    361
    Jaquar Phone
    +91 12 4474 6800
    Jaquar Address
    Plot no 306, Udyog Vihar, Phase II, Gurgaon, Haryana, India - 122016
    View all Jaquar contact information