Jaquar — jaquar floor mounted ceramic wc jaq 38851 ssm

Address:Aluva, Chunangavely, Ernakulam, Kerala, 683112

Bought this model (Photo) attached along with bill... Has faulty suction siphon system for the flush and keeps the bathroom stinky always, had registered multiple complaints with the toll free no. Local service provider at elamakkara (Mr praveen - asm) - inspected and confirmed it to be faulty on 2 occasions (27th dec and 13th january). No more follow ups after that... Still keeping the bathroom door of the master bed room tightly closed to avoid smell... Absolutely pathetic design and post sales service# kerala team
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Jaquar customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2020
Jaquar Customer Care's response
Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
Complaint comments 

Comments

Hello Jaguar team India!

This is Juliet Netto, Received Jaguar warranty in which the information mentioned is not proper, only 1 invoice partially details recorded, so requesting to send a proper warranty of all items purchased.
I have already registered & recorded details for warranty, here the SMS details received from your end on 12th Feb 2020.

Dear Customer, for online warranty certificate generation reference registration number is RN[protected]. Jaquar Group wishes you good day

Dear Customer, for online warranty certificate generation reference registration number is RN[protected]. Jaquar Group wishes you good day

There’s 2 invoice attached below for your reference, Please do the needful, I am following up with dealer from passed 4 months & it’s frustrating nobody’s bothered.

Thanks & Regards
Juliet Netto

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