Jaquar — jaquar newly installed sensor tap is not working, complaint has not been resolved since last 3 month despite continuous follow up

Address:

140501

Dear Sir/Madam,

We use most of Jaquar fittings in our plant. In month of June we installed new Jaquar Sensor tap but it was not working. We called Jaquar Chandigarh office, initially we were told that to write mail to [protected]@jaquar.com and [protected]@jaquar.com accordingly mail sent and informed about the matter. The series of mail communication screen shots is attached for your reference. After registering complain service provider came after one week and inspected the part and came up with the same observation of getting battery extremely hot after connecting. He went back and reported that the IE is not working. The service provider came after 10 days with other IE and installed it but there was same problem of batter getting hot. then he reported that there is issue with connector and taken part for repairing. The guy came up with soldered connector and fixed it. The tap was worked for one week and again started giving problems of running continuously.

we reported the matter to Chandigarh office but no response from them. After few days we registered online complaint ( Complain number[protected] and 2097815), then one person came after one week, inspected the part, found problem with solenoidal valve and said that we will replace the whole part in short time. There was no response for several days by service provider again. Two week back different guy came for checking the tap and reported that they will change the connector and taken part with him. so far there is no response from team. No body picks phone and even not having positive intention for resolving the issue.

The matter is pending since 27th June 2018 despite continuous follow up. Several visits has had happened by service provider but no results from these visits.

Request you to kindly resolve the problem of IE, Solenoidal valve and connector of installed new Jaquar Tap.

With regards
Sambhaji Palve
Manager - Social Innovation
___________________________________________________________________________
Nutricia International Pvt. Ltd. A DANONE Company
Ambala Chandigarh Highway, Village: Sarsini, PO: Lalru
District: SAS Nagar (Mohali), Punjab-140501
Tel:[protected], M. +91 [protected]