Jaquar — regarding jaquar elena prime 25 ltr storage water heater

Prabhatmcp

from New Delhi, Delhi

Sep 30, 2019

Address: Gopalganj, Bihar, 841428

I am using three jaquar elena prime 25 ltr storage water heater since dec 2018.
There is problem with one water heater. I have already raise the complaint with customer care along with mail id. There is no solution as of now.

See the below response from so called jaquar company

"this facia not cover under warranty as per image attached of the same. Our sp visited at your site and checked. He has found geyser is working properly."

Can you please let us know weather the unit will be replaced or not?

+1 photos

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Jaquar customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

Jaquar Customer Care's response Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance