[Resolved]  Jaquar — Rude, abusive and unprofessional behavior of jaquar technician!

Address:Gurgaon, Haryana, 122050

This is to bring in notice of Jaquar Bathing Solutions Pvt Ltd.

Dear Management/Appellate Authority

This is regarding my complaint no #714754 & #721488.

Technician Name - Amrutlaal

Customer Name - Shri P. K. Jain ( [protected] / [protected])
Customer Address - Near Ware House, Tiwari Compound, ITI Road,
Hoshangabad - 461001 (M.P.)

Complaint -

1. Always talks rudely.
2. Does not listen to customer concerns.
3.Cancelled complaint no 714754 on his own without any consent of customer.
4. Does not handle the fittings with care while repairing thus tend to get damage.
5.Misbehave even with senior citizen at home ( Mother & Father)
6. Raised this concern manier times to have an alternative technician, but no action from Jaguar management.
7. Unprofessional approach to attend customer complaints in this region (Hoshangabad) from years ( almost 5 years)

Action Solicited -

1. Replace/Remove/Fire this technician (Amrutlaal) on immediate basis.
2.Depute a sensible/well mannered technician to handle issues of region Hoshangabad ( 461001)
3. Meanwhile you fire reported technician, arrange a technician from Bhopal.
4.Pro-active approach while handling customer complaints from Jaguar Management.
5. Attend complaint no 721488 on immediate basis (concealed cistern float valve coupling broken - can not use flush!)

If above actions are not attended on immediate basis, I will now be bound to knock the doors of consumer forum and look for a legal action.

Assume this my last formal complaint.

Look forward for an immediate support.

With Regards
Atul Jain
+91 [protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Nov 19, 2016
Complaint marked as Resolved 
Jaquar customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2016
Jaquar Customer Care's response
Dear Sir, we regret for your improper Customer Care assistance experience. Jaquar Branch Service Incharge will reach you for required assistance.


Jaquar & Co. Pvt. Ltd.
Nov 05, 2016
Updated by buyeraditya
Dear Jaquar Team,

After discussing with your Regional manager - Customer Care (Amjad Khan), Looks like you are not in the mood to offer any support to your customer except favoring your own executive.Not sure what is more important to you, but experiencing this situation I can say no way customer's opinion is important to you.

This is frustrating, I want you to assign a person who is sensible and responsible.

I am not saying that to fire the executive, but I wish the reported executive should not be attending my next complaint anymore.

You are free to arrange an alternative executive from Bhopal or nearby.

Please keep this feedback in records and implement.

With Regards
Atul Jain
Complaint comments 


Sir I have purchased Jaguar Accessories worth rs 30000/-from sandip ceramics Mulund west Jaguar dealer few days back still I ahve not received Warranty certificate from dealer after many request he did not give us . Please submit us warranty certificate as soon as possible .As your name concerned as service is such bad which is not acceptable

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Jaquar Phone
    +91 12 4474 6800
    Jaquar Address
    Plot no 306, Udyog Vihar, Phase II, Gurgaon, Haryana, India - 122016
    View all Jaquar contact information