Jaquar — steamer for spa

Address:

Amanya Spa & Salon, Ranghvi Estate GOA, South Goa, Goa, 403801

I'm writing on behalf of my brother who runs a spa in bogmalo, goa. He had installed a steam room by jaquar but the steam was running cool instead of hot, so not doing what it was meant to. Called jaquar out in september 2018 to have a 4kv steamer fitted but they recommended a 6kv (When it wasn't necessary but still, they're the experts right?!) that cost some rs76, 000. 2 engineers came out and fitting charges were around rs3, 500. After15 days, it stopped working so 2 more came out. Another rs3500 for that call-out charge. Then 2 months later, again, it stopped working. The engineers that came out then said that the pipe wasn't fitted properly and so they did that. That cost rs4500. Stopped working. They came out again and this time, they said the room was too big (!!!) so i had the room divided which cost close to rs20, 000. Again, stopped working and this time the pipe should have been metal not plastic so they changed that. Rs4500. Then oh, it stopped working again... Patience running extremely low, it's the temperature gauge that needs changing this time. It was at this point that the engineers and jaquar were asked to get their act together and get lost until they do. The engineers that were extremely rude and made so much stuf[censored]p were called prashant and sachin. Only one guy was helpful - sudhir and i have no complaints against him. All in all, getting the steam room fixed has so far cost me well over 1.5lakhs and it's still not in working condition. I never expected this from such a huge company.