Jaquar — wall h-wc with uf wht

Address:

335001

We had purchased a toilet seat model wall h-wc wth uf fns wht 4095 (Hsn 6910) from m/s luxmi hardware, sri ganganagar, invoice no 0000304 dated 05/08/2019 (Invoice attached).

After using toilet seat for hardly a month, it got cracked all of a sudden while it was in use by one of our family members (Picture of crack in the wc attached). We informed local dealer and customer care of the incident, but the customer care service refused to replaced despite our desperate efforts to explain them that this has occurred due to some issue with the product itself.

The crack appears to be due to some manufacturing issue with this specific unit.

This experience with jaquar product and customer service has caused a huge disappointment among us and our relatives/friends alike who have been using jaquar products and/or are planning to be consumers of jaquar products in future.

May i please request you to look into the matter and help get the item replaced sooner or suggest on what can we do to get this replaced.