Jaquar — water geyser, model = elena 10l

Address:

796007

I purchased elena 10l water geyser in advance in march 2017 for our newly constructed building from a jaguar dealer in aizawl, mizoram.
The geyser was installed in june 2017 when we moved into the new building.

After 2 weeks o[censored]sage, the geyser stopped functioning.

As instructed by the dealer, i called the toll free line for servicing. Technician came for servicing. However, the geyser stopped functioning after 2 days.

I have been calling the jaguar service many many times now.

Till today, i. E., 21st october 2017, technicians have come thrice. Each time, the repair does not last for more than 2 days. I am disappointed and quite frustrated now.

Since the technicians are unable to repair it, why doesn't jaguar just replace this obviously defective product instead of causing prolonged inconvenience to this customer?

Purchase details :
Dealer : millions agency
Aizawl, mizoram

Date of purchase : 3rd march 2017

Name of customer : zothlana
Aizawl, mizoram