Jawaharlal Nehru Technological University Hyderabad [Jntuh] — convocation original mba certificate

Address:515870

I have not received my mba certificate, i have applied in july 2017. Could you please help me to get my certificate. I have called to help desk and they are not responded properly, they have given some reference id is en[protected]in.
Below are the details

Transaction id :22288493
Ht. No. 10d01e0013

Email id: [protected]@gmail.com
[protected]
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    Jawaharlal Nehru Technological University Hyderabad [JNTUH] Phone
    +91 40 2315 8662
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    Jawaharlal Nehru Technological University Hyderabad [JNTUH] Address
    Kukatpally, Telangana, Hyderabad, Andhra Pradesh, India - 500085
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