Jawaharlal Nehru Technological University Hyderabad [Jntuh] — original degree

Hi, i have applied for b. Tech original degree (Od) certificate thorough online url:"https://epayments.jntuh.ac.in. i have applied and done online payment through https://epayments.jntuh.ac.in/onlineconvocationservices/ for my od choosing bill desk (Not online challan) option. After my payment the page is redirected to struts problem error. And my money debited from my account. I am not sure whether my od requested or not. Kindly help me out from this. Will be waiting for your response. But i haven't received any status of that please help me on this.
My online transaction details:
Hall ticket: 11bd1a1048
Applied on octeober 31st 2018.
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Jawaharlal Nehru Technological University Hyderabad [JNTUH] customer support has been notified about the posted complaint.
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PL do the needful at the earliest . I have been selected for government job I need to send a photo copy of it
Thank you
My name radhika g imba od not received.applied for convocation in the month of jan 2018..now its nov 2018..till date i dint receive..my hall ticket no07321e0033...and online transaction id 2a11489
radhikagopi's reply, Oct 30, 2018
RADHIKA G COLLEGE CODE 32 HALLTICKET NO 07321E0033...TRANSACTION ID 2A11489...AMOUNT PAID FOR MBA OD CONVOCATION IN THE MONTH OF JAN 2018...ITS ABOUT TO COMPLETE ..ONE YEAR...BUT STILL NOT RECEIVED MY MBA CONVOCATION OD...

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