| Address: | Kolkata, West Bengal, 700102 |
Hi team,
Yesterday i. E on 23rd dec 2018 i visited your axis mall branch. Kolkata for hair smoothing and highlights.
The executive there mr. Prasenjit assisted me along with 2 more support staff. They suggested me for anti dandruff treatment which he said was 1000rs... N i agreed to the same. So my treatment started well. Then in the mean time mr. Prasemjit suggeated me for keratin treatment.. I inquired regarding the price.. He said normal smoothing was 3999 and this would be at the same price as giving me special discount... I again agreed to the same. So everything went well. Suddenly he came and inquired regarding my mode of payment.. I said i will pay by card... He then said.. Mam.. U can pay it on cash bcz i[censored] pay through card there will be additional gst that will be charged. I found it convenient but informed him i dnt have that mch cash. He said he will send someone with me for that... So all my smoothing.. Hair colour went through.. Then i went to the atm and asked hw mch it was... He said 14000... I inquired how... As i know i have done smoothing+haircolour (Not global.. Only highlights) + anti dandruff which sums into-3999+4000+1000=9000... If i take it approx 10k also... Den why was i charged so high... Then i asked for the cash memo.. To which he denied.. I was so embarrassed in front of so many people so i had to pay it. But this is fraud.. U can check the cctv footage of neccessary.
My friend suggested me and so i went there. But its a fraud u guys have done.
Kindly look into the matter. I am ok to pay if i am charged rightly. But this is disgusting... U guys have charged me over and have also not given me the cash memo...
Kindly revert on the matter before i escalate it to higher management. Was this information helpful? | 
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