Jaxtakart — order no 407111 - swipe elite note battery model: high quality

That the order for swipe elite note battery model: high quality was made online thru app and payment was also done on 27 feb 2019.
- that the order reciept created online is attached for your reference and records.
- that the order was handed over to courier by jaxtakart on 11 march, 2019 after i have made repeated calls. Most of the time your phone is busy. Dispatch details and time is attached for your reference and records
- that the courier was received on 19 march 2019. Picture of what was received is attached for your reference and records.
- product which i received is headphones and what i have ordered is battery.

After sending email about the same, below is the reply received from jaxtakart) -
Dear customer,

As per our telephonic conversation you have confirmed bose brand headphone on 09/03/2019.

For which i have replied based on the facts : -
Dear sir,

There is no discussion we had for accepting the headphone in place of battery. We are not at all interested for the product which you have sent. Our requirement is very specific - battery for swipe elite note which was ordered on your app.

If you don't have the same, kindly refund the amount which i have paid and take your product back as the same is of no use to me. If i have any requirement of headphone i will specifically ask and order the same only.

Request you to kindly send me any of the communication in writing only.

Regards,

Jaxtakart is adamant in replying same thing only repeatedly : -

As per our telephonic conversation you have confirmed bose brand headphone on 09/03/2019 instead of swipe elite note battery.

They are not even sharing any details where i have agreed for headphones instead of a battery