[Resolved] Jaxtakart — purchased battery for lyf wind 7 phone

Dr. Farogh Mehdi

from Mumbai, Maharashtra

Address:	Jaxtakart Belakoba,Near Water Tank Prasannanagar Jalpaiguri West Bengal-735133 INDIA, 735133
Website:	www.jaxtakart.com/contact

I had order to jaxtakart for a battery of lyf wind 7 phone on 3rd july 2019. After a long time after 25th july i received a battery which was totally different what i ordered to jaxtakat. The received battery size was very small and it was for mircomax phone not for lyf wind 7. Promptly i have sent a mail to jaxtakart customer care ([protected]@jaxtakart.com) but not received any answer. I have sent so many reminders also but no received any response. I have tried phone also but phone line always busy. Finally i have returned received (Micromax) battery with original packaging to jaxtakart by speed-post and share speed post courier charges slip with jaxtakart and demand for return my money. Then i received a mail:
(Please share the return id which is sent by us, because your return request is not approved, without return id we are unable to help you. Sorry for the inconvenience caused.).
Again i have sent to jaxtakart so many mails that i did not receive any return id. How did i share which i did not receive. Now jaxtakart is not returned my money. Please check. My order id is: #447643.
Thanks,
Dr. Farogh mehdi

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Apr 23, 2020

Complaint marked as Resolved

Sep 29, 2019

Updated by Dr. Farogh Mehdi Still problem is not resolved. Jaxtakart company did not return my money.

Oct 28, 2019

Updated by Dr. Farogh Mehdi Still problem is not resolved. Jaxtakart company did not return my money.

Verified Support

Nov 25, 2019

Jaxtakart Customer Care's response Dear Customer,

We Jaxtakart deeply regret the inconvenience caused to a valuable customer like you, and extend our heartfelt apologies. We have proceed your Refund already.

Dec 25, 2019

Updated by Dr. Farogh Mehdi No, but still I did not receive payment. Just I have checked my bank credit card account which had used for making money to Jaxtakart for purchasing return product.

Verified Support

Mar 16, 2020

Jaxtakart Customer Care's response We request you to please re-check your account statement to confirm if you have received this amount. if the refund has not been done, Please file chargeback complaint with your bank and they should be able to trace it and provide the details.
Thanks.

Jun 04, 2020

Updated by Dr. Farogh Mehdi Hi Customer Care Jaxtakart,
I have paid you money Rupees 404/- on 3rd July 2019 by PhonePe, Payumoney with Kotak Credit Card. Transaction ID was: P1907030956397440868974. See attached screenshot for reference. I checked my credit card account last 8th month statement and PhonPE history but I did not receive rupees 404/- anywhere neither my PhonePe nor credit card account. Please share me Transaction ID if Jaxtrakart has refund my money.
Thanks,
Farogh Mehdi