Jeep India — looking forward for quick and fruitful response.
This email is on the behalf of mr. Mukesh kaushik, who is your current customer.
We bought a jeep on 24th june, 2018 (Automatic) with the hope that we shall be served well and we are buying from one of the most esteemed companies.
But unfortunately, we have been facing many issues since then and haven’t receive any after sale services. Please refer below to our concerns:
At the time of buying, we were told that car gives average of 14, but initially it gave average of 6 and now maximum average i am getting is 7.5. This was updated but the issue was never resolved.
We bought the luxury car because we have big professional group and was very occupied with that but even then we addressed the problems with no answer in return.
Hope you can understand, with high petrol prices, the only key feature for a car is good average and i am very unsatisfied in that regard.
Also, after 15 days of buying; the gear box of the car started giving a lot of problem. While using 2nd and 3rd gear there is a continuous voice which keeps irritating the driver.
Similarly, while using the staring wheel there is problem of noise while rotating the wheel.
Not only this, even if we move out of the car and car keys are almost 250 m away from the car, the car is still unlocked.
For that matter, even lights do not get off when the car is locked.
Lastly, while using the gear box,
Parking light (P)
Reverse (R); the lights automatically gets close
This makes us doubt on all the features which were guided to us. We thought we would get all the luxuries but it seems that it was just a fascinating sale pitch.
We have been very busy due to professional and family reason so we expected company to help us immediately, but even after promising no body turned up for any help
We shall request you to replace the car so that all our queries are resolved and we can still be a dedicated client to the company.
Hope you can understand the list of problems we are facing and get us the required help.
Looking forward for quick and fruitful response.
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