| Address: | Ahmedabad, Gujarat, 380012 | | Website: | WWW.JEEP.COM |
To,
Jeep india team.
Greetings of the day!!!
I recently bought the much hipped safety oriented international car jeep compass from your s g highway based concept dealer. The reason behind wiring this e-mail is to replace my faulty car with new jeep model or money in cash.
Just before few days when we were travelling on ahmedabad to surat highway your jeep compass had serious build and make issue. While the running conditions at only 90kmph the fuel pump (Diesel) started draining out heavily. But to our fortune we smelled something wrong in the car and we immediately stop it by the side of highway. While inspecting the car on the highway we have found that its fuel pump was full of leakage and the diesel was draining out fast. As you already know that i have purchased it just before 6 months and has drawn it for just about 20000 kms with all regular paid services from your dealer.
In any case your jeep compass model in india is not conforming to the safety and performance standards of international level which you try to claim in your much hipped marketing in television and other related medias. However, in that case i want full refund of my money or if you provide me enough assurance that this type of problem will not appear again in your vehicle than i shall be ready to have a new car from your company as a replacement to my existing car.
I hope that jeep india team will understand my situation as i am paying my hard earned money behind your faulty and damaged jeep compass car, i shall not be ready to collect back this faulty model from your dealership after repairs and would like to request the competent authority to provide prompt justification in my case on urgent basis. Due to your faulty model jeep compass my business plans are totally disturbed and i have already faced a moral and indirect lost of more than 1.5 lakh indian rupees during last week.
In short, i am providing you the only two options to choose from before i personally litigate you in the court of law:
1) refund my full money of jeep compass and take back your faulty vehicle.
2) replace this faulty vehicle with the new vehicle and provide me an assurance in writing that if the same problem is found (With in12 months again) in the new piece of vehicle you shall be liable to refund my full money in cash.
I am writing this letter as a formal complain to justify my stand and provide time of 5 days to your company authority before i initiate a legal procedures against your company and the dealer from where i have been made fool to purchase this faulty and damaged vehicle.
Look forward to hearing from you as soon as possible.
Regards,
Milan patel
Unfortunate owner of you jeep compass gj01hw0610
Ahmedabad
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