Jeep India — Poor after sales service

I had bought a new Jeep Compass from KHT Jeep Yashwantpur, Bangalore and would like to raise the undermentioned complaints.

1. Absence of TR.

The car was handed over to me without the Temporary number plate .On being asked by the sales Rep Mr Guru I was assured that it's not required, however I was challaned 3000 for the same by RTO Kerala on 22 August.After numerous calls and mails I was assured by Mr Jagdish and Mr Ravi that the same will be refunded to me, however it's not done till date.

2. Refund of Fast Tag amount.

Being a Defence Personnel I am exempted Toll Tax.Despite Clearly mentioning that the fast tag will not be required by me, the dealership has held the same amount (750rs) with them.Been more than 40days, still not refunded.

3. Welcome Kit not yet given till date.

On the day of purchase, was assured a welcome kit consisting of Caps, Tshirts etc would be parcelled to my residence as the dealer didn't have them in stock.Till date the same has not been dispatched

4.Additional Charge to make HSRP plate.

The dealer is asking for another 3000Rs to install the permanent number plate onto the car .But when checked with other branches of Jeep in Bangalore it was confirmed to me that no additional charges should be charged as its included in the handling charge of the dealer.
After checking from other companies like Hyundai, Tata it has come to notice that the plates are to be fixed by the dealer for free, but the charges being asked for the same is clearly not justified.

I have had a very bitter experience from Jeep so far as being a customer of a premium brand the least which is expected is promptness and timely feedback.I have felt like I have been cheated throughout the process of the purchase of the vehicle.
Even for the insurance of the car the initial quote given to me was 80k.However on comparing from other insurance companies I realised that i was getting a better deal at a much cheaper rate.When the same was communicated to the dealer, they immediately brought down the rates to 60k.
It just feels like they are trying to make a cut in every possible way.

Thoroughly disappointed.Still Hoping for a better response.


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    Jeep India,kht prime ,Yashwant pur,bangalore
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