[Resolved]  Jeeves Consumer Services — Approved Refund amount not credited

Dear sir/Madam,
I had purchased 8kg MarQ front load washing INR 21690.00 in Nov 2020 on[protected] also I had Purchased the 2 years extended warranty from Jeeves Customer Services and in Dec 2021 washing machine was not working properly getting loud noise so I raised complaint on Jeeves Customer Services on[protected] and technician was came and told that the washing machine is not repairable. So jeeves consumer services customer care executives took the consent from me about refund option and sanctioned the refund Rs 17352.00 (80% of total value of product). and product picked up after two days. after that i got the link for the payment but link was not working showing that "link is cancelled", I informed the issue to the Jeeves services through phone, They told that you will get another link in two days. but not received the link. Then again i asked about the link after five days, then they told me that due to technical issue there is the problem with link generation. After eight days they told me that send the bank details for manual ( NEFT) refund with scan copy of cancelled bank cheque. Then i have sent the bank details with scanned copy of cheque through email. I received the confirmation mail of about the bank detalis & told that i will get the manual refund in my account through NEFT. But i didn't get the refund by manual or through link. After multiple reminder through phone and email i didn't get the refund till date. Now they are only giving assurance from last five months that you will get the refund amount, but till date they are not giving the sanctioned refund amount. so kindly do the needful for getting the sanctioned refund amount at earliest.
Thanks