Jeeves Consumer Services — bad service for flipkart cmp

Address:

Darbhanga, Bihar

Hello there as per my policy claim id[ad[protected]] under plan id jppoffk1045731
My device display was accidently damaged
Then i was egister a complaint for claim the insurarance at 13 aug 2019
Jeeves team said u need to send document i was sended
They take 6 days for verification and payment giving me a layment link.

But after that team jeeves said your device will be picked-up within 3 to 5 business day.
I called them regularly after 3 days interval
They promised in everry call

Wait for 2 to 3 business days
Your device will be picked up

After 7 days at 24/08/19
When i want to talk with their senior they said
Our backend team will be contact you within 2 day... But still i didn't get any call from jeeves backend team
And today (02/09/19) 14 days passed, and
My device was not picked up by team jeeves.
Today jeeves team also said wait for 2 days
They mention in their flipkart complete mobile protection policy your "device will be repaired within 10 working days".

Why???
Why they promissed me..
I am very dessatisfied from them
They wasted my a lots of time
Please solve my problem