[Resolved] Jeeves Consumer Services — complete mobile protection claim

CSree

from Mumbai, Maharashtra

Address:

Wanaparthy, Mahbubnagar, Andhra Pradesh, 509103

Sir, we purchased "redmi note 7 pro" by flipkart and complete mobile protection plan for 12 months by jeeves consumer services on 28 june 2019. Last month oct 2019 unexpectedly mobile screen broken. We compliant it to flipkart, they said contact complete mobile protection seller jeeves. Then we contact jeeves, and they reply this... (We would request you to please provide your plan details or your registered mobile number.) we provided plan details and mobile number. Then they mail "kindly specify your device issue for claim register. And share do you prefer for repair option or refund option. Kindly share device front image, back image and invoice copy of the device for further assistance... We provided what they asked, mobile images and invoice copy and refund option (Pay out). Next day they mailed us... For payout claim, kindly contact our tollfree number[protected] or[protected], jeeves) if we called their provided numbers, said contact[protected], flipkart) if we contact this number they said for complete mobile protection contact[protected], jeeves) both flipkart and jeeves playing with us. Please solve our problem sir.
1) od[protected]
2) complete mobile protection 1 year by flipkart protect
Seller:
Jeeves consumer services
3) policy number:jppoffk2027881
Activated on redmi note 7 pro (Neptune blue, 64 gb) with device
Number: [protected]
Valid till: sat, jun 27th '20
4) my mobile no.[protected]/ [protected]
5) mail address [protected]@gmail.com

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Nov 19, 2019

Complaint marked as Resolved

Thank you team consumer complaints, our issue solved by you only, thank you again. The next day when we notice our issue to you, they called and registered our complaint and mailed us to provide product images, invoice copy and a/c detailes. after four days issue solved. Many thanks for your valuable support.

Jeeves Consumer Services customer support has been notified about the posted complaint.