[Resolved]  Jeeves Consumer Services — Complete protection for TV

I claimed complete protection for my TV (claim ID: CLCPV[protected]). It's been a month now since I claimed it and yesterday (12th October) I got a call from them (number:[protected] stating that the TV is repaired and ready to be delivered. I wanted 24 hours for the delivery person to call me but I didn't get a call. So I called their support today (13th October) and now they say the TV cannot be repaired. They are doing this to every claim as per the online reviews. They do not repair any products. Instead, they say they will provide a refund on which we cannot afford to buy a new TV. The model I have is still on the market and the panel is still available. I didn't know then why the part cannot be replaced. I need a full explanation.